Our Privacy Policy

Latitude Logistics (referred to as “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our courier services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

a) Personal Information:

• Name
• Address (pickup and delivery addresses)
• Email address
• Phone number
• Identification details (if required by law)

b) Transaction Information:

• Payment details (e.g., credit card information, billing address)
• Details of items sent via our services

c) Technical Information:

• IP address
• Browser type and version
• Operating system and platform

d) Other Information:

• Feedback and survey responses
• Customer support inquiries

2. How We Use Your Information

We use your information for the following purposes:

• To provide courier and logistics services.
• To process payments and issue receipts.
• To communicate with you regarding your shipments.
• To improve our services through feedback and analytics.
• To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

• With Service Providers: Third-party vendors who assist in providing courier services, payment processing, and IT support.
• For Legal Compliance: To comply with applicable laws, regulations, or legal proceedings.
• In Business Transactions: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this Privacy Policy. We may also retain certain information to comply with legal obligations or resolve disputes.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access, update, or delete your data.
• Restrict or object to certain types of data processing.
• Request data portability.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your experience. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of third-party sites.

9. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with the effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Latitude Logistics
Unit J2, Lyntown Trading Estate, Lynwell Road,
Eccles, Greater Manchester, M30 9QG

Thank you for trusting Latitude Logistics with your personal information.